You've got questions, here are the answers...
- WHEN WILL MY ORDER SHIP?
- HOW WILL MY ORDER SHIP?
- OH NO—I MADE A MISTAKE IN MY CUSTOMIZATION! WHAT DO I DO?
- WHAT IS YOUR RETURN POLICY?
- IS THE GLASSWARE DISHWASHER SAFE?
- CAN I USE MY COMPANY LOGO ON GLASSWARE PRODUCTS?
- DO YOU ACCEPT CUSTOM ORDERS?
- COPYRIGHT
WHEN WILL MY ORDER SHIP?
Please allow two weeks for any personalized orders to be created and be ready to ship from our studio. Non-customized gifts may leave our studio sooner. If you need your gift by a certain date, please mention this in the notes section when you place your order.
Please allow two weeks for any personalized orders to be created and be ready to ship from our studio. Non-customized gifts may leave our studio sooner. If you need your gift by a certain date, please mention this in the notes section when you place your order.
HOW WILL MY ORDER SHIP?
Packages are shipped via USPS Priority Mail. If you need expedited shipping, please email me with a note after you place your order.
OH NO—I MADE A MISTAKE IN MY CUSTOMIZATION! WHAT DO I DO?
Mistakes happen! If you find you made a mistake, please email me immediately at orders@eikohdesign.com with the correct information. All custom orders will include a digital proof for approval prior to production. Items that are approved and have already been sent into production will be unable to be changed.
WHAT IS YOUR RETURN POLICY?
Customized items are non-refundable unless we have made an error. If this is the case, please email me orders@eikohdesign.com so we can will make it right.
IS THE GLASSWARE DISHWASHER SAFE?
Sure is! Sandblasting provides and upscale etched finish on your glassware that won't change or fade over time. Keep in mind some glassware is more fragile than others—wine and champagne glasses for example—so use your best judgement when loading your dishwasher. Be smart: glass is fragile, so please always handle with care!
CAN I USE MY COMPANY LOGO ON GLASSWARE PRODUCTS?
Absolutely! If you can provide a vector logo file (AI, EPS, SVG), it can be sandblasted it onto any of our glassware products! Please note: colors must be converted into 1-color (think black & white) for sandblasting to work.
DO YOU ACCEPT CUSTOM ORDERS?
YES, in fact we LOVE custom orders! Please visit our shop to see our current offerings and email us at: orders@eikohdesign.com for custom inquiries and pricing.
COPYRIGHT
All designs found on our website are original and handmade by Eikoh Design Studio.
Packages are shipped via USPS Priority Mail. If you need expedited shipping, please email me with a note after you place your order.
OH NO—I MADE A MISTAKE IN MY CUSTOMIZATION! WHAT DO I DO?
Mistakes happen! If you find you made a mistake, please email me immediately at orders@eikohdesign.com with the correct information. All custom orders will include a digital proof for approval prior to production. Items that are approved and have already been sent into production will be unable to be changed.
WHAT IS YOUR RETURN POLICY?
Customized items are non-refundable unless we have made an error. If this is the case, please email me orders@eikohdesign.com so we can will make it right.
IS THE GLASSWARE DISHWASHER SAFE?
Sure is! Sandblasting provides and upscale etched finish on your glassware that won't change or fade over time. Keep in mind some glassware is more fragile than others—wine and champagne glasses for example—so use your best judgement when loading your dishwasher. Be smart: glass is fragile, so please always handle with care!
CAN I USE MY COMPANY LOGO ON GLASSWARE PRODUCTS?
Absolutely! If you can provide a vector logo file (AI, EPS, SVG), it can be sandblasted it onto any of our glassware products! Please note: colors must be converted into 1-color (think black & white) for sandblasting to work.
DO YOU ACCEPT CUSTOM ORDERS?
YES, in fact we LOVE custom orders! Please visit our shop to see our current offerings and email us at: orders@eikohdesign.com for custom inquiries and pricing.
COPYRIGHT
All designs found on our website are original and handmade by Eikoh Design Studio.